These Terms & Conditions (“Terms”) form a binding agreement between you and Centurion Ice & Wood (“Centurion Ice”, “we”, “us” or “our”). By creating an account, placing an order, or otherwise using our website, mobile application or services (together, the “Services”), you agree to these Terms. If you do not agree, please do not use the Services.
1. Definitions
- “App” means our mobile applications for customers, drivers and dispatchers.
- “Products” means the goods we offer, including ice, dry ice, firewood, braai wood, containers and related items.
- “Order” means a request by you to purchase Products, placed through any channel we make available (App, website, WhatsApp, phone or in person).
- “you” means the customer or user accessing the Services, whether an individual consumer or a business.
2. Eligibility and accounts
You must be at least 18 years old and able to enter into a binding contract to use the Services. If you use the Services on behalf of a business, you confirm that you are authorised to bind that business to these Terms.
You are responsible for keeping your account credentials confidential and for all activity that occurs under your account. Please notify us immediately of any unauthorised use. You agree that the information you provide is accurate and that you will keep it up to date.
3. Orders and acceptance
All Orders are an offer by you to purchase Products subject to these Terms. An Order is only accepted once we confirm it. We may decline or cancel an Order at our discretion, including where Products are unavailable, where there is a pricing or description error, where delivery falls outside our service area, or where we are unable to verify your details.
4. Pricing and VAT
Prices are displayed in South African Rand (ZAR) and, where indicated, are inclusive of Value-Added Tax (VAT). We make every effort to ensure pricing is accurate, but prices may change and errors may occur. Where a genuine pricing error is identified, we will contact you before fulfilling the affected Order. Delivery charges and any minimum-order or free-delivery thresholds will be shown or communicated before you confirm an Order.
5. Payment and accounts
Payment terms will be those communicated to you at the time of Order or as agreed for your account. Business customers granted a credit account agree to settle invoices within the agreed terms. We may suspend deliveries or account access where payments are overdue. Invoices and statements are issued through our accounting systems and made available to you.
6. Delivery
We deliver within our published service areas in Centurion, Pretoria and surrounds. Delivery dates and times are estimates and are not guaranteed; we are not liable for reasonable delays outside our control. You are responsible for providing accurate delivery details and safe, accessible delivery locations, and for ensuring someone is available to receive and sign for the Order where required.
On delivery, our driver or dispatcher may record a digital signature, a photograph and the quantities loaded and offloaded as proof of delivery. Risk in the Products passes to you on delivery to your nominated address or person. Ownership of the Products passes to you once we have received full payment.
7. Perishable goods, changes and cancellations
Ice and certain other Products are perishable and temperature-sensitive. You should inspect Products on delivery and store them appropriately. Because of the perishable nature of these goods, returns or refunds are generally only available where Products are defective, incorrect or not of the quality reasonably expected.
If you need to change or cancel an Order, please contact us as soon as possible. We will do our best to accommodate changes before the Order is dispatched. Orders already loaded or in transit may not be able to be changed or cancelled. Nothing in these Terms limits your rights under the Consumer Protection Act, 2008 where it applies to you.
8. Your responsibilities and acceptable use
You agree not to:
- use the Services for any unlawful, fraudulent or harmful purpose;
- interfere with or disrupt the Services or attempt to gain unauthorised access;
- provide false information or impersonate any person or business;
- reverse engineer, copy or misuse the App, website or our intellectual property; or
- resell or misrepresent our Products without our written agreement.
9. Intellectual property
The Services, including all software, designs, text, graphics, logos and the Centurion Ice brand, are owned by or licensed to us and are protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable and revocable licence to use the Services for their intended purpose. You may not use our trademarks or content without our prior written consent.
10. Third-party services
The Services rely on third-party platforms (for example messaging, accounting, hosting and app-store providers). Your use of those platforms may also be subject to their own terms. We are not responsible for the availability or conduct of third-party services outside our control.
11. Disclaimers
While we take care to provide reliable Products and Services, the Services are provided “as is” and “as available” to the extent permitted by law. We do not warrant that the Services will be uninterrupted, error-free or completely secure. Product images and descriptions are provided for guidance and may vary slightly from the Products delivered.
12. Limitation of liability
To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special or consequential loss, or for loss of profit, revenue, data or goodwill, arising out of or in connection with the Services. Our total liability arising from or relating to an Order will not exceed the amount you paid for that Order. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including under the Consumer Protection Act, 2008 where it applies.
13. Indemnity
You agree to indemnify and hold us harmless from any claims, losses, liabilities and expenses (including reasonable legal costs) arising from your breach of these Terms or your misuse of the Services, to the extent permitted by law.
14. Suspension and termination
We may suspend or terminate your access to the Services, with or without notice, where you breach these Terms, where there is suspected fraud or misuse, or where required by law. You may stop using the Services and request closure of your account at any time. Provisions that by their nature should survive termination will continue to apply.
15. Privacy
Our collection and use of personal information is governed by our Privacy Policy, which forms part of these Terms.
16. Governing law and disputes
These Terms are governed by the laws of the Republic of South Africa. You agree to the non-exclusive jurisdiction of the South African courts. Before resorting to formal proceedings, we encourage you to contact us so we can try to resolve any dispute informally and in good faith.
17. Changes to these Terms
We may update these Terms from time to time. When we do, we will revise the “Last updated” date above. Your continued use of the Services after a change means you accept the updated Terms.
18. General
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force. Our failure to enforce a right is not a waiver of that right. These Terms, together with our Privacy Policy and any Order-specific terms, are the entire agreement between you and us regarding the Services.
19. Contact us
Centurion Ice & Wood
264 Cradock Avenue, Lyttelton Manor, Centurion, South Africa
Email: admin@centurioniceandwood.co.za
Phone: 060 742 7969